Michael James PORTFOLIO On

RACV Leisure Division

Client:

Executive GM & Executive Team

RACV Leisure Division is responsible for the travel and leisure experience provided to RACV members and the public across an extensive portfolio of holiday resort properties in Queensland, Victoria, and Tasmania, as well as the City Club in Melbourne and Healesville Country Club.

Services provided

cITY CLUB MENTORING PROGRAM
Professional mentoring and advisory to design, govern and conduct mentoring program exclusively for RACV Club members.
TAILORED EXECUTIVE COACHING & mENTORING
Targeted team and individual executive coaching to further enhance individual and team performance.
STRATEGIC PLANNING WORKSHOPS
Trusted, independent, professional facilitation and strategic planning advisory services to constructively challenge strategy and redefine business priorities in the context of the vision and purpose of the business.

Benefits to the Client

The City Club mentoring program has provided members a uniquely rewarding experience to compliment the benefits of their existing membership. It is now a highly sort after opportunity that both existing and new members seek to experience.

Executive level coaching and professional strategy facilitation provide the executive team a uniquely different perspective and trusted insight on which to further improve their leadership effectiveness and alignment to strategy.

Michael James’ planning workshops create energy, passion and commitment to both our plan and our leadership priorities.

Results

01.

City Club Mentoring Program delivers additional value to over 200 members

02.

Resorts deliver superior experience to members

03.

executive team adapting to significant changes to hospitality & leisure

Where are they now?

RACV Leisure Division and Michael’s collaboration continues to adapt to further cultivate and sustain strategy and culture for ongoing success.

Are you looking to transform your business?

Book a time to speak with Michael James and discover how you can achieve more.

Let's Connect Today

Development Partner

Participants are encouraged and allocated a development partner (‘buddy’) to practice new thinking and behaviour while also having someone to mutually provide critical feedback, insight, and encouragement. Development buddies meet independently outside the formal structure of workshops and their relationship often evolves to include mutual mentoring support over longer periods of time.

Resource Material

Participants are provided with tailored resource material to reflect on. These include various articles such as McKinsey and HBR research, book summaries, industry journals, as well as various digital media links, to provide further insight and inspire personal and professional growth.

Assessment and Diagnostics

A thorough diagnostic assessment can often uncover what is enabling and what is hindering performance of both individual leaders and leadership teams.

Various tools are used to assess the current and desired behaviours of individuals and leadership teams as well as the context in which these leaders are performing. Our experienced consultants use the following to provide unique insights to assess leadership and cultural gaps in addition to interviews and observations of regular team meetings:

  • Leadership Circle ProfileTM
  • Collective Leadership AssessmentTM
  • Clifton Strengths Finder
  • DISC profiling
  • Lifestyles inventory
  • Leadership Impact
  • Organisational Culture Inventory
  • Organisational Effectiveness Inventory

Our leadership and cultural assessments enable us to provide a highly effective, tailored leadership development programs for individual leaders and leadership teams.

Scroll to Top